01
Online services, not just notices
Counter booking with slots and available places, requests with a form and case status, sign-ups for events and courses: tools we write around the way your office works.
Counters, cases and online services
A public website can be the most convenient counter.
For a public body the website is the first service to citizens: everyone has to be able to use it and it can do much more than publish notices. Booking a counter, following a case, signing up for an event: we design it with you, with attention to accessibility and privacy.
What we do
Public bodies and institutions
02
Accessibility and privacy
For public bodies accessibility is a legal obligation (Italian Law 4/2004, known as the Stanca Law) and the AgID guidelines explain how to meet it: we build to WCAG 2.2. Privacy notice and cookies with third-party tools blocked until consent and the controller’s details in place.
03
Restricted areas and two languages
Access restricted to authorised people, with a download log. Content in Italian and English, with its own addresses for each language.
What we can build
Services citizens use from their phone.
These are ideas to start from: we write them around the way your office works. It is a list to start imagining.
Counters and appointments
- Counter booking with time slots and available places
- Confirmation and reminders by email or WhatsApp
- A dashboard showing the day’s appointments
- Closing days and suspensions managed by staff
Cases and requests
- Online forms that reach the right office already organised
- Request status the citizen can check
- Attachments and documents uploaded securely
- Notifications when the case changes status
Informing well
- Notices, tenders and registers organised and searchable
- Calendar of events and sign-ups with limited places
- An AI assistant that answers the most frequent questions and hands over to a person
- An English version for people coming from abroad
Behind the scenes
- WCAG 2.2 accessibility with keyboard tests and automated tools
- Privacy and cookies with the body’s details as controller
- Restricted areas with an access log
- Website maintenance: tested updates, backups and monitoring
Work in this sector
A piece of work to look at.
A website with a restricted area and carefully written privacy and cookie texts.
Frequently asked questions
The questions we hear most often.
Do you work with the public sector?
Yes: we build websites and online services for public bodies and institutions. If your body has particular purchasing rules or requirements put them in your first message: we will tell you how we handle them.
Can a public body offer online services beyond publishing notices?
Yes. Counter booking, requests with case status, event sign-ups: we write them around the way your office works.
Will the website be accessible?
We build to WCAG 2.2 and test with automated tools and from the keyboard. Conformity is declared only after the checks: on our own website the statement gives the real status.
Who keeps the website up to date after launch?
You can do it with your own staff or leave it to us through maintenance: updates tested before they are applied, backups, monitoring and hours of changes included.
Sectors
Other sectors
- Healthcare and doctors Websites for doctors, hospital units and scientific societies: from an agenda of your own to an area for patients and members, up to what doesn’t exist yet. See the sector
- Universities and training Websites and systems for master’s courses, training and conferences: the course laid out clearly, areas for students, abstracts, schedule and everything your classroom needs. See the sector
- Fashion Shopify and WooCommerce shops for fashion brands: themes designed around the brand, lookbooks that sell, guided choice and shop windows that move like social feeds. See the sector
- Home, gifts and culture Shops for home and gifts, museum ticketing, artists’ and book websites: each with the rules of its own work. See the sector
- Restaurants and catering Restaurants, pizzerias, venues and event locations: bookings of your own, menus that make people hungry, delivery apps, dining-room and kitchen systems and everything you need today. See the sector
- Businesses and industry Websites and tools for construction, industrial and manufacturing companies: trust, areas for customers and suppliers, several languages and a site that stays up to date. See the sector
Tell us about the service you would like to offer.
Tell us who it is for and what requirements you have: we will tell you how we handle them.
Or email us at [email protected]
Tools, not shop windows
On a computer?
Scan the code with your phone and message us on WhatsApp.