Artificial intelligence
Chatbots and customer support
Where's my parcel, how do I send this back, when is size M back in stock: your team answers the same questions every day. An assistant connected to your shop can answer for them, evenings and bank holidays included.
The situation
Customer service is swamped with repetitive questions while the important ones sit in the queue. The customer waits, loses patience and writes again on another channel, doubling the work.
How we do it
We connect an assistant to your website chat and to WhatsApp Business and link it to your online shop or management software. It checks the real status of an order before answering and hands the conversation to a person when needed.
What you get
When repetitive questions clog up customer service
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01
Real order status
Order status, deliveries and returns are read from your own systems.
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02
A person when needed
In delicate cases the chat passes to a team member who can see the whole conversation.
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03
Answers you approve
You decide the tone, the rules and the topics to avoid before launch.
We start with the questions you actually receive. We read the last few months of emails and chats, group the most frequent requests and find out how many can be resolved with information you already have: the status of a delivery, a returns policy, opening hours.
The assistant is built from there, with answers you approve before it goes live and a clear boundary: when a question falls outside its remit, it hands over to a person. Your team gets fewer repetitive requests and has more time for the ones that matter.
Who it's for
Online shops, medical centres, appointment-based businesses and companies that receive lots of similar requests every day.
What we work with
Artificial intelligence
More in this area.
An analysis of your processes that shows where AI pays off and where it doesn't, what it costs and where your data should live.
02 AI agents and process automationAI agents that read emails and PDFs, enter the data into your management software and ask a person to confirm before any important action.
03 Confidential AI for sensitive dataOpen models on a GPU server that is yours alone: rented in a European data centre or installed on your premises and managed by us.
Frequently asked questions
Before you ask.
Can the chatbot answer on WhatsApp?
Yes, we connect it to WhatsApp Business as well as your website chat. Conversations follow the same rules on both channels and can be passed to a team member.
How does the chatbot know where an order is?
It reads the order status directly from your online shop or management software instead of guessing. The customer identifies themselves (with their order number and email, for example) and receives up-to-date information.
What if the customer wants to speak to a person?
They can ask for one and the conversation passes to a team member who sees everything written so far. The same happens when the assistant recognises a delicate case or one outside its remit.
Which job would you like to take off your team's hands?
Tell us about a task that takes hours today, which documents or programs it involves and how confidential the data is. After the analysis we put the tool, model and server in writing, with costs and timings.
Or email us at [email protected]
Tools, not shop windows
On a computer?
Scan the code with your phone and message us on WhatsApp.