Marketing and communication
WhatsApp marketing and customer service
We use WhatsApp for order updates, reminders and campaigns to people who have said yes, with a verified business number and chats that don't get lost.
The situation
Customers message the owner's personal number on WhatsApp, at any hour. Messages get lost among private chats and nobody else in the company can see them. You send offers by hand, one at a time, without knowing who actually wants them.
How we do it
We activate WhatsApp Business Platform on a business number and connect it to your shop or management software. Order confirmations, shipping updates, appointment reminders and abandoned-basket messages go out automatically. Campaigns only go to people who have opted in, with approved messages and lists split by interest. Chats land in a shared inbox. Where useful, an AI assistant answers common questions and passes the rest to the right people.
What you get
When customers message the owner's personal number
-
01
Updates that send themselves
Order confirmations, shipping, reminders and abandoned baskets reach customers where they actually read.
-
02
Campaigns with consent
Messages only to people who chose to receive them. That lowers the risk of reports and of the number being blocked.
-
03
One inbox for the team
Chats don't stay on one person's phone: whoever is on shift sees the conversation and replies.
We start with the rules. On WhatsApp, a business can only start a conversation using approved message templates and only with people who have given their consent. So we set up the collection points with you: the checkout, the forms on your website, your physical shop. Every consent is recorded with its date and channel.
Then we decide what to automate and what to leave to people. A shipping notification can go out on its own. A question about a size or a quote deserves a real answer. Every month we look at the numbers: messages read, replies, sales from campaigns and unsubscribe requests.
Who it's for
Online shops, businesses that take appointments or bookings, and companies that receive lots of enquiries on WhatsApp.
What we work with
Marketing and communication
More in this area.
An editorial plan, a calendar and content for your profiles, in a voice people recognise, with the numbers reviewed together every month.
02 Online advertisingCampaigns on Meta, Google and TikTok, with sales tracking set up before the first euro is spent.
03 TikTok Shop and social commerceSetting up and running TikTok Shop and selling on Instagram and Facebook, with videos, live streams and creators.
Frequently asked questions
Before you ask.
What's the difference between the WhatsApp Business app and WhatsApp Business Platform?
The app works for one person replying from their phone. The platform is for when messages pile up: several people on the same number, automatic notifications connected to your shop, campaigns to customer lists and an AI assistant. We help you work out which of the two you really need.
Can I send offers to all my customers on WhatsApp?
Only to those who have agreed to receive them on WhatsApp: both the platform's rules and privacy law require it. That's why we start by collecting consent at checkout and in your forms, and we keep track of who unsubscribes.
Do WhatsApp messages cost anything?
Yes, the platform charges for messages sent by businesses, at rates that vary by message type and country. Replies to customers who message you first follow more favourable rules. Before we start, we estimate the cost with you based on your real volumes.
Tell us what's holding you back.
A shop that sells less than it could, management software that doesn't talk to the website, hours lost retyping data. Tell us how things stand today: we'll reply with our first questions to understand the project.
Or email us at [email protected]
Tools, not shop windows
On a computer?
Scan the code with your phone and message us on WhatsApp.