This is an English translation provided for convenience. In case of any discrepancy, the Italian version prevails.
These Terms and Conditions of Service (hereinafter the “Terms”) govern access to and use of the website beezsolutions.it, as well as the general conditions governing the professional and contractual relationships established between BEEZ SOLUTIONS S.r.l.s. and its clients for the provision of software architecture, web and e-commerce development, artificial intelligence, ongoing maintenance and emergency cybersecurity response services.
1. Supplier’s Company Details
The services described on the site are offered and provided by:
- Company name: BEEZ SOLUTIONS S.r.l.s.
- Registered office: Piazza Cavour 9 – 80137 Napoli (NA), Italy
- Tax code and VAT number (Codice Fiscale and Partita IVA): 09827961211
- Recipient code for electronic invoicing (SDI): KRRH6B9
- Certified email (PEC): [email protected]
- Ordinary email: [email protected]
2. Scope of the Services
Beez Solutions operates as a digital studio for companies, professionals, organisations and institutions (B2B relationships). Its activities include:
- Design and development of websites, portals and e-commerce sites (WordPress, WooCommerce, Shopify and custom-built solutions);
- Digital communication and marketing services: social media management, online advertising, SEO and content, branding and visual identity, photo and video, email marketing and selling on marketplaces;
- Development of high-concurrency middleware, multichannel synchronisation systems and ERP integrations;
- Integration and configuration of commercial artificial intelligence models (for example OpenAI, Anthropic Claude, Google Gemini), with any filters on sensitive data agreed with the client;
- Configuration of open artificial intelligence models on dedicated GPU servers, rented at European data centres of third-party providers, for the confidential processing of the client’s data;
- Maintenance and website care plans with automatic monitoring, backups and updates, according to the conditions of the plan taken out;
- Emergency triage procedures, forensic malware clean-up and recovery of websites and e-commerce sites that have been breached or blocked by search engines.
3. Intellectual property
- Custom work: ownership of the rights to the code, content and materials developed specifically for the client, and the related delivery conditions, are governed by the individual offer or by the contract signed.
- Products, components and tools of Beez Solutions and of its partners: remain owned by their respective owners and are granted for use under the conditions set out in the offer or in the relevant licence.
- Open source components and third-party software: remain governed by their respective original licences.
4. Conclusion of the Contract and Quotes
The informational content, case studies and technical specifications presented on beezsolutions.it constitute an invitation to submit proposals and do not constitute a binding offer to the public within the meaning of Article 1336 of the Italian Civil Code.
Every professional agreement is concluded by signing (including digitally) a dedicated technical offer or supply contract, containing the detailed list of specifications, the estimated delivery times per sprint and the applicable fees.
5. Maintenance and website care plans
Intervention times and procedures are those stated in the contract or in the offer accepted by the client. In the absence of specific indications, the following conditions apply:
- Compromised site: priority handling of the report; analysis, clean-up and communication to the client of the activities carried out.
- Essential Plan: interventions on working days; monitoring with automatic alerts, daily backups, security updates tested before being applied, one hour per month of minor changes.
- E-commerce Plan: priority handling of checkout and payment blocks; frequent backups, periodic restore test, four hours per month of changes and support.
- Custom-built Plan: on-call availability, intervention times and restore tests defined in the contract.
Where provided for by the plan, updates are tested on a copy of the site before being applied to the production environment.
6. Client’s Obligations
To enable Beez Solutions to duly perform the agreed services, the client undertakes to:
- Provide promptly, truthfully and completely all the information, content, access credentials and authorisations necessary for carrying out the project;
- Keep its administrative access credentials safe with due diligence and promptly report any anomaly or suspected compromise;
- Appoint a technical or project contact person authorised to approve the agreed releases and milestones.
7. Confidentiality and Non-Disclosure (NDA)
Beez Solutions and the client mutually undertake to treat as strictly confidential any technical, commercial, industrial or financial information, know-how or personal data of which they become aware during the negotiations or the performance of the contract.
In particular, for artificial intelligence services, the way in which the client’s data are processed (model used, provider, place of processing and any filters) is set out in the offer or in the contract.
8. Financial Terms, Invoicing and Payments
All prices and fees stated in commercial proposals and communications are expressed in euros and are exclusive of VAT at the statutory rate and of any applicable social security or tax charges.
Electronic invoicing is carried out in accordance with the law, with electronic transmission through the Exchange System (Sistema di Interscambio, SDI). Payments must be made by bank transfer to the bank details indicated on the invoice, according to the deadlines and methods specified in the individual contract.
In the event of late payment in B2B commercial relationships, default interest shall be due pursuant to Legislative Decree No. 231 of 9 October 2002 (the Italian law on late payments in commercial transactions), as subsequently amended.
9. Limitation of Liability
Beez Solutions undertakes to perform its professional services with the utmost diligence and the qualified technical expertise required by the nature of the activity carried out (Article 1176, paragraph 2, of the Italian Civil Code).
Except in cases of wilful misconduct or gross negligence provided for by law, the total liability of Beez Solutions for direct damages arising from breach of contract shall in no event exceed the total amount of the fees actually received by Beez Solutions for the specific service that is the subject of the dispute during the 12 months preceding the event giving rise to the damage.
Beez Solutions shall in no event be liable for:
- Indirect damages, loss of profits, loss of earnings, business interruption or reputational damage;
- Service disruptions attributable to force majeure, natural disasters, conflicts or general strikes;
- Malfunctions, cyber attacks or blackouts attributable to third-party network infrastructure or hosting providers chosen directly by the client;
- Interventions on or changes to the source code made directly by the client or by third parties not authorised in writing by Beez Solutions.
10. Governing Law and Exclusive Jurisdiction
These Terms, the individual commercial offers and any contractual relationship established with BEEZ SOLUTIONS S.r.l.s. are governed exclusively by Italian law.
For any dispute arising from the interpretation, validity, effectiveness, performance or termination of these Terms or of the individual contracts between professionals and businesses (B2B relationships), the exclusive and non-derogable territorial jurisdiction of the Court of Naples (Foro di Napoli) is agreed, with express waiver of any other concurrent forum.