Marketing and communication
Email marketing
Your customer list is a channel no algorithm controls. We help you use it with automated emails that go out at the right moment and newsletters worth opening.
The situation
You've collected plenty of addresses but only write when the sales are on. Meanwhile, lots of baskets are left half-finished and nobody reminds those customers what they'd chosen.
How we do it
We connect a sending platform to your shop and build the essential automated flows: welcome, abandoned basket, post-purchase thank-you and win-back for people who haven't bought in a while. Alongside them, regular newsletters on topics we decide together.
What you get
When you only email customers during the sales
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01
Baskets worth recovering
A friendly reminder, at the right moment, for anyone who left products in their basket.
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02
Messages by segment
We split the list by purchases and interests so everyone gets relevant emails.
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03
Consent done properly
Sign-ups, consents and unsubscribes handled in line with data protection law.
We start with automated flows because they work every day and only need setting up once. They're triggered by real data from your shop (what was bought, what was left in the basket), so they arrive while the customer still has the product in mind.
Then we set a newsletter rhythm you can keep up, with a calendar you can review. Fewer pointless emails mean fewer unsubscribes and customers more willing to open the next one.
Who it's for
Online shops and companies with a customer base to nurture, large or small.
What we work with
Marketing and communication
More in this area.
An editorial plan, a calendar and content for your profiles, in a voice people recognise, with the numbers reviewed together every month.
02 Online advertisingCampaigns on Meta, Google and TikTok, with sales tracking set up before the first euro is spent.
03 WhatsApp marketing and customer serviceOrder updates, reminders and WhatsApp campaigns to people who have opted in, with a business number and shared chats.
Frequently asked questions
Before you ask.
Which automated emails does an online shop need?
There are four essentials: a welcome for new subscribers, abandoned basket recovery, a thank-you after purchase and win-back for customers who haven't bought in a while. They're set up once and go out automatically based on what the customer does.
Which email marketing platform do you use?
We work with Shopify Email, with tools connected to WooCommerce and with the main email marketing platforms, choosing based on your shop and your sending volume. What matters is that the platform reads your shop's data, so emails are triggered by real behaviour.
Do the emails comply with privacy law?
We set them up to comply: sign-ups, consents and unsubscribes follow data protection rules, with double opt-in where needed. Every email includes an unsubscribe link.
Tell us what's holding you back.
A shop that sells less than it could, management software that doesn't talk to the website, hours lost retyping data. Tell us how things stand today: we'll reply with our first questions to understand the project.
Or email us at [email protected]
Tools, not shop windows
On a computer?
Scan the code with your phone and message us on WhatsApp.